The Antidotes To The SaaSpocalypse
O’Connell Lending Insights is right there with you in the so-called SaaSpocalypse – you know, AI’s anticipated vast deforestation of the incumbent vendor ecosystem. And although the changes wrought by AI will be vast, they aren’t fully here yet.
One reason the established vendors haven’t yet gone the way of the VCR is that they are going on offense with their innate defensible assets — under-appreciated or unexploited though these might have been until now — and building moats around them.
Powerfully interdependent and ready to be leveraged, these are some of the assets vendors are weaponizing as they stare down AI:
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Their role as Trusted Advisor to their clients
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The size of their installed base that seeks their advice
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Access to client operating data, should their SaaS Terms of Service permit it
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A spirit of inventiveness and improvisation when it comes to assisting clients with ad-hoc and data-driven insights that can improve outcomes
2026 FIS Commercial Lending Global Industry Insights
In partnership with O’Connell Lending Insights
FINASTRA | Aligning commercial loan servicing with C-suite growth and cost priorities
By David O’Connell
These assets, defensible despite AI, are potent weapons against AI because they enable the very best human interactions we have: reaching out with useful assists. Deliverable over whatever channel fits best: directly from the C-suite, via the user community, over the client portal, or simply from an account rep who is strong with “saw this and thought of you” outreach.
Want to join FIS and Finastra and finally go on offense? Click the “Let’s talk” button here and let’s talk.
